dv66 Privacy Policy

What Types of Information We Collect

dv66 may collect the following types of information:

• Identity Information: Full name, date of birth, national identity card number (if required), username, and password.
• Contact Information: Email address and other contact details provided at the time of account registration.
• Financial Information: Deposit and withdrawal transaction history, and details related to payment methods (bKash, Nagad, Rocket, Upay, or bank transfer).
• Usage Information: Your IP address, browser type, device information, time of access, and page visit patterns.
• Gaming Activity Information: Betting history, winnings, and your overall activity on the platform.
• Cookie and Tracking Information: Information collected through cookies and similar technologies to improve your use of our website.

Purpose and Use of Information Collection

dv66 uses your information for the following legitimate purposes:

• Account registration, identity verification, and ensuring access to the platform.
• Processing financial transactions, including deposits and withdrawals.
• Providing 24/7 live chat support in Bengali and resolving user complaints.
• Ensuring platform security, preventing fraud, and complying with applicable laws.
• Applying responsible gaming policies and ensuring user protection.
• Sending information about promotional offers and bonuses where applicable (only with your consent).
• Improving our service quality and personalizing the user experience.

Data Storage and Security

To ensure the security of your personal information, dv66 adopts industry-standard technical and organizational measures. All our data transmissions are secured with SSL (Secure Sockets Layer) encryption technology. Stored data is kept on encrypted servers accessible only to authorized personnel.

We retain your information for as long as your account is active or as required to meet legal obligations. Even after an account is closed, certain information may be retained for a specified period as part of legal and regulatory requirements.

Sharing Information with Third Parties

dv66 does not sell your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and partner banks to complete financial transactions.
• Technology Service Providers: To assist in operating and maintaining the platform, who are bound by strict confidentiality agreements.
• Legal Authorities: To comply with court orders, legal proceedings, or government directives.
• Fraud Prevention: To detect and prevent financial crime and fraud.

Cookie Policy

The dv66 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us remember information about your visit.

• Essential Cookies: Required to maintain login sessions and security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze site usage patterns and improve our service.

You can disable cookies by changing your browser settings, though this may limit some functionality of the platform.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, unless legal obligations require otherwise.
• Right to Restrict Processing: The right to request restriction of processing of your information in certain circumstances.
• Right to Withdraw Consent: The right to withdraw consent given for marketing communications at any time.
• Right to Lodge a Complaint: The right to lodge a complaint with the relevant authority if you have any concerns regarding data protection.

To exercise these rights, contact us at [email protected].

Protection of Minors' Information

dv66 is a platform for users aged 21 and above only. We do not knowingly collect personal information from any minor. The age verification process at registration is an integral part of our privacy policy.

If we become aware that information of a minor has been collected, the relevant account will be closed immediately and all collected information will be securely deleted.

International Data Transfers

Due to our technical infrastructure, your information may sometimes be processed or stored on servers located outside Bangladesh. In such cases, we ensure that the transferred information remains protected in accordance with the standards of this privacy policy and applicable legal frameworks.

Appropriate data processing agreements are in place with all third parties with whom information is shared.

Response to Security Breaches

While we take every precaution to protect your information, no technical system is entirely free from risk. If a data security breach occurs that puts your personal information at risk, we will:

• Promptly investigate the incident and take steps to bring the situation under control.
• Notify the relevant authorities in accordance with applicable legal obligations.
• Inform affected users as quickly as possible and provide the necessary guidance.

Policy Change Notifications

dv66 reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• Publishing a notice on the website's main page.
• Sending a message to your registered email address.
• Displaying a summary of changes at your next login.

If you continue using the platform after the updated policy takes effect, you will be considered to have agreed to the terms of the new policy.